customer service
The latest news on customer service
Banks are looking to improve their bottom line, but for customers, branch closures may force them to develop new habits.
Tackle consumer complaints head-on.
To get results, take your problem to the public—or the executive suite.
As one of the Best Jobs of 2012, this profession should see significant growth over the next decade.
As one of the Best Jobs of 2012, this profession should see significant growth over the next decade.
Even during tight economic times, thanking service workers is important—and expected.
While some university handles ignore students, others make a strong effort to address their concerns.
Twitter is just a tool to deal with the real problem.
The popular website is accused of burying negative customer reviews in exchange for money.
Web-based collaboration technology plays go-between when face-to-face isn't possible.
