The latest news on customer service
Having to repeat your story over and over again is a top culprit.
The top companies for customer satisfaction include Amazon, Costco and Lowe’s.
The first step is deciding if your complaint is worth the effort of complaining.
There are easier ways to resolve disputes than having to sit on hold to talk to a customer service representative.
Banks are looking to improve their bottom line, but for customers, branch closures may force them to develop new habits.
Tackle consumer complaints head-on.
To get results, take your problem to the public—or the executive suite.
As one of the Best Jobs of 2012, this profession should see significant growth over the next decade.