Cambridge Health Alliance, Cambridge, Mass.
This hospital is one of nearly 5,000 that U.S.News evaluated for the latest America's Best Hospitals rankings. See the complete hospital rankings
More than 3,500 U.S. hospitals are surveying recently discharged patients
about their stay and reporting the results to the federal government,
which posts them online. The results from this hospital's most recent 12
months of patient satisfaction surveys appear below, along with averages
for all hospitals and for those within the state.
Hospital satisfaction survey for: Cambridge Health Alliance
How would you rate the hospital overall?
| Very High or Highest | Low | |
| Hospital | 58% | 15% |
| State Average | 65% | 9% |
| National Average | 64% | 10% |
Would you recommend the hospital to friends and family?
| Definitely | Probably not or definitely not | |
| Hospital | 63% | 10% |
| State Average | 71% | 5% |
| National Average | 68% | 6% |
Were nurses courteous, did they listen carefully, and did they explain things clearly?
| Always | Sometimes or Never | |
| Hospital | 72% | 8% |
| State Average | 76% | 5% |
| National Average | 74% | 6% |
Were doctors courteous, did they listen carefully, and did they explain things clearly?
| Always | Sometimes or Never | |
| Hospital | 77% | 8% |
| State Average | 79% | 5% |
| National Average | 80% | 5% |
Did you get help from the staff as quickly as you felt you needed it?
| Always | Sometimes or Never | |
| Hospital | 58% | 16% |
| State Average | 62% | 11% |
| National Average | 62% | 12% |
Was your pain well controlled?
| Always | Sometimes or never | |
| Hospital | 65% | 10% |
| State Average | 69% | 7% |
| National Average | 68% | 8% |
Did staff explain medications and possible side effects before giving them to you?
| Always | Sometimes or never | |
| Hospital | 60% | 23% |
| State Average | 60% | 21% |
| National Average | 59% | 23% |
Were your room and bathroom kept clean?
| Always | Sometimes or never | |
| Hospital | 68% | 12% |
| State Average | 70% | 9% |
| National Average | 69% | 10% |
Was it quiet at night around your room?
| Always | Sometimes or never | |
| Hospital | 53% | 15% |
| State Average | 49% | 17% |
| National Average | 56% | 13% |
Did you get detailed information and instructions about your recovery at home?
| Yes | No | |
| Hospital | 84% | 16% |
| State Average | 84% | 16% |
| National Average | 80% | 20% |