How to Be a Good Listener

Active listening is hard work. Here's what to do – and not do – to be better at it.


Hearing versus listening

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Here’s the thing: They’re not the same thing. Listening is a monumentally important communication skill that takes hard work, concentration and practice, which is why a lot of people are simply bad at it. Chances are, you can identify a couple (or 10) co-workers, friends or family members who never seem to listen. But what about you – are you a good listener?

Next: Be brutally honest with yourself.

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