Medicare Web Site Confounds Many Seniors

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The solution to the problem is twofold, Hayes noted. First, there needs to be a commitment to greater quality and an effort to respond to consumer needs. Second, the next Congress needs to streamline and simplify Medicare programs, including the part D prescription drug benefit program and Medicare Advantage, Hayes said.

"It's absolutely true that the complexity that President Bush has brought to Medicare during his two terms in office has been unfortunate," Hayes said.

More information

To see the Medicare Web site, visit the U.S. Centers for Medicare and Medicaid Services.

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