Which Best Hospitals Have Great (and Not So Great) Nurses

Patient satisfaction surveys weigh responses to requests, courtesy, and more.

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Among elite centers in the U.S. News "America's Best Hospitals" rankings that reported patient satisfaction survey results for the year ended December 2008, the 10 percent below were judged best for nursing care. They had the highest percentages of patients who said their nurses were "always" courteous, listened carefully, and gave clear explanations.

Hospital % of Patients Whose
Nurses Were "Always"
Polite and Communicative
Mayo Clinic Hospital, Phoenix 82%
New England Baptist Hospital, Boston 82%
Mayo Clinic, Rochester, Minn. 80%
University of Kansas Hospital, Kansas City 80%
Brigham and Women's Hospital, Boston 79%
Methodist Medical Center of Illinois, Peoria, Ill. 79%
Poudre Valley Hospital, Fort Collins, Colo. 79%
University of North Carolina Hospitals, Chapel Hill 79%
Central DuPage Hospital, Winfield, Ill. 78%
Christ Hospital, Cincinnati 78%
Geisinger Medical Center, Danville, Pa. 78%
Massachusetts General Hospital, Boston 78%
Medical University of South Carolina, Charleston 78%
Rush University Medical Center, Chicago 78%
St. Elizabeth Medical Center, Edgewood, Ky. 78%
St. Francis Hospital, Roslyn, N.Y. 78%
Wake Forest Univ. Baptist Medical Center, Winston-Salem, N.C. 78%
Average for all reporting hospitals 74%

Note: Hospitals with the same results are ordered alphabetically.

Among elite centers in the U.S. News "America's Best Hospitals" rankings that reported patient satisfaction survey results for the year ended December 2008, the 10 percent below were judged worst for nursing care. They had the highest percentages of patients who said their nurses "sometimes or never" were courteous, listened carefully, and explained clearly.

Hospital % of Patients Whose
Nurses Were "Sometimes
or Never" Polite and
Communicative
St. Barnabas Hospital, New York 26%
Mount Sinai Medical Center, Miami Beach, Fla. 17%
Cleveland Clinic Florida, Weston 13%
University Hospital, Newark, N.J. 13%
Maimonides Medical Center, N.Y. 12%
Beth Israel Medical Center, New York 11%
Holy Cross Hospital, Fort Lauderdale, Fla. 11%
Memorial Hermann-Texas Medical Center, Houston 11%
St. Michael's Medical Center, Newark, N.J. 11%
Harper University Hospital, Detroit 10%
Mercy Hospital, Miami 10%
Newark Beth Israel Medical Center, N.J. 10%
New York Eye and Ear Infirmary 10%
Sinai-Grace Hospital, Detroit 10%
Tampa General Hospital 10%
University of Illinois Medical Center at Chicago 10%
Average for all reporting hospitals 6%

Note: Hospitals with the same results are ordered alphabetically.