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They May Excel, But They're the Worst Hospitals for Patient Satisfaction

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I concur with the northeast person who was critical of the immigrants who speak poor English in California (especially SoCal) hospitals and health care facilities. It is pathetic. I live in Santa Barbara and this area is 50% Hispanic - and EVERYWHERE I see workers speaking to each other in Spanish. That should be banned in health care facilities - English is our language, not Spanish. I disagree that west coast people in hospital settings in general have a laid back attitude - many work very hard - but I strongly agree with the comment about the immigrant population - by that I mean Mexican/Hispanic. I don't think you'll find that criticism for Asian immigrants. Sorry, but it is true. I find that the facilities hire kids who want an easy path to a basic job - they take a junior college course in phlebotomy and get a job drawing blood but have little commitment to understanding health care, and often practice poor health care themselves in their own personal lives. It is obvious that the obesity stats that are so high in the US are often skewed by the Hispanic population. Just look at Mexico - it is the most obese country in the world - with USA (with the largest Mexican population outside of Mexico) in 2nd place. I've been amazed by the number of overweight workers in many healthcare facilities. Luckily, I'm super healthy and eat a plant based diet and am a fitness fanatic, and haven't had any problems - mostly checkups, a couple of dermatological issues, but nothing serious. But the lack of intellectual curiosity among so many of the lower level Hispanic workers - and a "just get by with the minimal kind of effort" mentality is disturbing. And even children of illegals who grew up here, having always spoken Spanish in the home and not English, are amazingly poor with language. It is a serious issue.

Suspicious of Healthcare in CA of CA 6:42PM September 02, 2012

I concur with the northeast person who was critical of the immigrants who speak poor English in California (especially SoCal) hospitals and health care facilities. It is pathetic. I live in Santa Barbara and this area is 50 Hispanic - and EVERYWHERE I see workers speaking to each other in Spanish. That should be banned in health care facilities - English is our language, not Spanish. I disagree that west coast people in hospital settings in general have a laid back attitude - many work very hard - but I strongly agree with the comment about the immigrant population - by that I mean Mexican/Hispanic. I don't think you'll find that criticism for Asian immigrants. Sorry, but it is true. I find that the facilities hire kids who want an easy path to a basic job - they take a junior college course in phlebotomy and get a job drawing blood but have little commitment to understanding health care, and often practice poor health care themselves in their own personal lives. It is obvious that the obesity stats that are so high in the US are often skewed by the Hispanic population. Just look at Mexico - it is the most obese country in the world - with USA (with the largest Mexican population outside of Mexico) in 2nd place. I've been amazed by the number of overweight workers in many healthcare facilities. Luckily, I'm super healthy and eat a plant based diet and am a fitness fanatic, and haven't had any problems - mostly checkups, a couple of dermatological issues, but nothing serious. But the lack of intellectual curiosity among so many of the lower level Hispanic workers - and a "just get by with the minimal kind of effort" mentality is disturbing. And even children of illegals who grew up here, having always spoken Spanish in the home and not English, are amazingly poor with language. It is a serious issue.

Suspicious of Healthcare in CA of CA 6:41PM September 02, 2012

New Jersey is rough all right!

donttelltony of NJ 4:38PM November 28, 2011

The very worst hospitals in california and in the world would be inland valley in wildomar and rancho springs in murrieta (the southwest heath care system). It is amazing, I found out that southwest health care systems has local news articles out over and over again about how the hospitals have improved and how they want to open up new hospitals and expansions.These articles have been known to come out the same day as another person dies from a simple curable hospital infection which happened to be our relative that day. She was in inland valley and the day she died an article was put out about how the hospital has all of the problems fixed and how they want to open up new hospitals and expansions.They killed her from lack of the right medicine and the wrong meds She was not even allowed to have oxygen as she struggled to breath from no treatment. Neither hospital would even diagnose this simple curable infection. Another hospital did treat her hospital infection for a couple of days while she was in septic shock and she was almost curred, but she had to go back to this hospital to get checked by her doctor for a minor surgery that she had had there and they did not continue her treatment. so a couple of days later she went into septic shock again. It seems all they have to say is all the problems are fixed and everything is fine now. Then they are allowed to continue to run these hospitals and do whatever they want to do as people and their families suffer the worst kind pain, it is devastating.

B.U. of CA 1:32AM January 18, 2011

st michaels should be shut down er staff nurses are rude and very nasty bathrooms filthty. Patient care is real bad will never go there even if it's life or death you go in but you don't come back out except being picked up by the undertaker.

jose of NJ 10:18PM December 13, 2010

Top hospitals see the patient experience as an important part of their care and business models. Here is a blog post by Cleveland Clinic Chief Experience Officer Dr. James Merlino explaining 2 ways his institution makes patient satisfaction real every day.
http://engagingthepatient.com/2010/09/16/2-elements-of-a-successful-patient-experience/

Nick Lloyd of IL 12:42PM September 17, 2010

I AM FROM THE EAST COAST, AND MOVED TO THE WEST COAST, SOUTHERN, CA. MOST OF THE EAST COAST AND NORTH EAST HOSPITAL ARE THE BEST. THEY SPEAK WELL, BETTER EDUCATED THAN THE WEST COAST, LESS PATIENT RATIO, LESS IMMIGRANTS THAT DO NOT UNDERSTAND ENGLISH OR PROCEDURES, WORKING IN HOSPITALS ON THE EAST COAST PROVIDE HIGHLY EDUCATED INDIVIDUALS, WELL TRAINED IN ASEPTIC TECHNIQUE, CLEANER, SAFER, AND TREATMENT IS PROVIDED QUICKER. THE WEST COAST IS POLLUTED WITH IMMIGRANTS WHO HAVE NOT BEEN EDUCATED IN THIS COUNTRY, DO NOT UNDERSTAND OUR PROCEDURES, HAVE A HORRIFIC LANGUAGE BARRIER, DO NOT ABIDE BY ANY FORM OF ASEPTIC TECHNIQUE, AND THE WEST COAST COLLEGES DO NOT EVEN COMPARE WITH THE EAST COAST'S OUTSTANDING EDUCATION. WEST COASTERS HAVE A GENERAL LAID BACK, LAZY TYPE PERSONALITY. NOT GOOD FOR CARING FOR PATIENTS IN A HOSPITAL. HEALTH CARE ON THE WEST COAST IS POOR.

PARTY of CA 2:58AM September 15, 2010

I BELIEVE PEOPLE WHO LIVE IN THE NORTHERN STATES HAVE A DIFFERENT VIEW ON HOSPITAL CARE. THEY ARE VERY IMPATIENT BY NATURE. THEY WANT QUICK SOLUTIONS.
THEY WANT THE MOST THEY CAN GET FOR THEIR MONEY. SO THAT THEY CAN RETURN TO THEIR FAST PACE LIVES.

RESA of OH 8:01AM July 16, 2010

I was amazed at how many California hospitals ranked well. I feel that Veteran Hospitals should also be on the ranking team, especially those who train medical personnel from medicals schools/Universities at VA hospitals. Oregon Science & Health Hospital and Oregon VA hospitals I guess would not meet the criteria of even fair treatment. The proof is in the pudding as one might say when it boils down to making a real medical assessment neither qualifies - Oregonian News (August 3, 2008). But California VA hospitals such as Livermore and Palo Alto does.

Tarleton of OR 4:57AM December 02, 2009