They May Excel, But They're the Worst Hospitals for Patient Satisfaction

Patients surveyed give these hospitals, some of America’s best, a poor score overall

October 20, 2009 RSS Feed Print

Among elite centers in the U.S. News "America's Best Hospitals" rankings that reported patient satisfaction survey results for the year ended December 2008, the 10 percent below were rated worst overall. They had the highest percentages of patients who gave them a 6 or below (10=highest, 0=lowest).

Hospital % of Patients Who Rated
Hospital 6 or Below
Out of 10 Overall
St. Barnabas Hospital, New York 33%
Mount Sinai Medical Center, Miami Beach, Fla. 21%
Maimonides Medical Center, N.Y. 20%
Aurora St. Luke's Medical Center, Milwaukee 19%
Sinai-Grace Hospital, Detroit 19%
Albert Einstein Medical Center, Philadelphia 17%
Beth Israel Medical Center, New York 17%
St. Michael's Medical Center, Newark, N.J. 17%
Long Island Jewish Medical Center, New Hyde Park, N.Y. 16%
Mercy Hospital, Miami 16%
Sentara Leigh Hospital, Norfolk, Va. 16%
Staten Island University Hospital, New York 16%
Cleveland Clinic Florida, Weston 15%
Hillcrest Hospital, Cleveland 15%
University Hospital, Newark, N.J. 15%
Average for all reporting hospitals 10%

Note: Hospitals with the same results are ordered alphabetically.
Tags:
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