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Hospital Patients Speak Their Mind in Satisfaction Surveys

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If UCSF is rated #7 in the country, then GOD HELP US. I had THE WORST experience of my life there and I've been hospitalized many, many times in my life....It might be a great "teaching" hospital, but as a patient on the other end, it was a nightmare. Especially because I was very ill, had very limited mobility and no family or friends to help out while I was hospitalized. MAKE SURE YOU HAVE SOMEONE WITH YOU AT ALL TIMES - EVEN DURING TRANSPORTATION TO X-RAYS AND OTHER...DON'T LET STAFF DISSAUDE YOU! They failed at all levels of care.

Deborah of CA 6:12PM July 19, 2011

I was very disapointed inthis hospital. I felt like I was just left in the bed and no one was tending to my needs. Every time I asked for something or to talk to a nurse it took 1 and a half hours for someone to respond. I saw a nurse at 8 0' clock in the morning she told me she would right back to answer my question and didn't return til 8 and a half hours later. There was another nurse tending to my roommate every 10 mins. but she couldn't give me the time of day! I could of stayed for 4 days. I wanted to go home after the first nite, even though I was in severe pain, due to the poor quality of nursing at this hospital. I will definitely will not goback there, nor recommend it to anyone!!

Rhonda of NH 2:31PM June 17, 2011

Don't ask and therefore do not report bad hospitals is no methodology for reporting performance of hospitals. For example, if I wanted to know how well a hospital performed, I would not ask people that did not use their services. Nor would I ask people who wear badges proclaiming they are evaluating a hospital. I would also believe it to be poor judgment to ask anybody who was paid by the hospital for their evaluation. I would ask the people that were in the care of that hospital.

Ernie of IL 4:13PM April 21, 2011

one of your nurses at Bayshore Hospital on 3 North is one of the WORST I have ever seen!!!! She always seems like she has a chip on her shoulder, and looks and acts like she does not like or care about her job and/or patients. I can only hope that she is not how the rest of your staff is. Her names is Kathy and if she was taking care of me I would most definatly demand another nurse that cares and loves what she does some compasion would be nice. I guess that is not taught in school.

concerned family member of NJ 10:09AM April 11, 2011

A report on billing would be beneficial. As hospitals become more profitable they also become more inovative. Examples:
* Blood work was done in the doctor's office with one copay for the visit. Now the blood work group is a seperate office in the same building with a copay for the doctor who requests the bloodwork and a copay for the bloodwork group.
* Emergency room visit - copay fo $75.00 to discourage visits to the emergency room. Then a seperate billing for the docotrs in the emergency room cost an additional $26.69 - a small amount but still an additional charge.
Patients with serious problems - cancer treatment - receive so many bills from seperate agencies that they have no idea who to pay or why.

Janis Cyrus of NC 4:11PM April 02, 2011

I have been a patient at Ocean Medical Center in Bricktown NJ many times. Every person I come in contact with treats me and my family with the utmost respect. I am glad to see that they are listed as one of the top hospitals in my area and I know I can get very good medical care very close to home. Thank you Meridian Health for being there for me when I need you! Your Doctor's Nurse's, Tech's are by far the best, truly genuine caring people!

Jennifer of NJ 9:07PM March 30, 2011

Why don't you ask the patients who get treated like idiots, especially when they come in from out of state and are treated like the drug-seeking street scum who they apparantely compare us to. Penn Presbyterian had the rudest, least interested ER docs I've ever seen. The nurses were more than adequate. They knew their doctors were dicks! I can't wait to get back to AZ. I was even told by an ER doc that i "looked and acted" like a drug seller, not a user, a seller. Then, it gets put into an EHR, which I am teaching nursing students at Drexel about, and I'm screwed. No matter where I go, and I don't, in the Penn system, they have the opinion of an ER Dick on first or second visit already forming their own opinions. Very disappointed. Advertising world-class, but treating like jerks. That's why I haven't paid you yet, you jerks. My bills were only twenty or thirty dollars, but, you refused to treat me. Would I pay some mechanic to look at my car and pay him to tell me I'm a liar and he won't fix it. Nope. Same with these scamsters. Anyway, done rambling, can't wait to get out of the big city where doctors don't treat patients and symptons, but form opinions and let them suffer.

Todd Anselmo of AZ 2:49AM March 29, 2011

i m work at hopital

mujeebasghar of PA 4:40AM March 24, 2011

if you are in pain and are going to have jefferson memorial e.r treat you your better off dead. why do doctors just assume if someone has pain and want it to go away they must be a drug seeker. not only did this hospital wait 31/2 hours before anyone saw me they gave me someone eles discharge papers and rx for pain pills. later they said i was given a drug test without my knowlegde and it came back positive with illegal drug. i know the results were wrong and i bet any amount of money that my test results got confused with someone elses in lab. stay away unless you have all the time in world and like being treated like you are a pill popper.

sarah of WV 12:08PM March 10, 2011

At all costs, stay away from Carolina East Medical Center in New Bern, NC unless you can spend your entire stay in the CVICU, where they actually have intelligent nurses. My father's experience at this place was horrible. The nurses don't listen to you when you try to tell them that your dad is deteriorating again. They try to pacify you and tell you that "we're watching him carefully", and that it's going to take some time to heal. In the meantime, I am literally watching my dad go down the tubes and no one will help. Beginning at 8:30 a.m. I had to plead with them to call his doctor when my dad was hardly able to talk without taking several breaths and his color was gray. I knew that his hemothorax has re-occurred and he needed a chest tube. Finally at 10:30 a.m. the doctor came in and ordered a chest tube insertion to be done down in xray by the radiologist. We never saw the nurse again until 1:00 p.m., and we asked when he would be going down for the procedure. She told us in just a little while, because they had to wait for 4 hrs after eating food. Then she said, "so don't eat any lunch", as an after thought. Well, my mom had fed my dad a few bites of pudding when his lunch tray came in! So I said, "well, it would have been nice if someone had come in here to tell them that!" And the nurse's response to me was "well, YOU know everything, so YOU should have told him not to eat!" Wow. I marched straight to the patient relations person and reported her. Long story short.....my dad finally went to get the chest tube put in and was back in the room at 5:00 p.m., after suffering miserably for over 8 hours. Oh, and by the way, he had over half liter of blood removed from his pleural/throacic cavity. No wonder he couldn't breathe well. And they were going to just "watch" him. If I had not been there to step in they would have let him crash before acting. These people, and I include the "hospitalists", were only treating the symptoms, and not the underlying cause. When dad's BP went up due to discomfort and anxiety from not being able to breathe, they just increased his BP meds. When his oxygen saturation level decreased, they just gave him more nebulizer treatments and bumped up his oxygen rate. One nurse even came in and asked if dad had COPD! No, he does not, I said. He has severely fractured ribs from a 10 ft fall off a ladder. His lungs were perfectly healthy before this. It's like no one would believe me when I told them that this was not normal for my dad. The trauma/surgeon specialist on call came in, and I kid you not, this is what he said and did " What up?" Took out his stethoscope, listened to dad's upper chest and back, patted him on the shoulder and said "You're gonna be all right.", and then he left. We actually had to get a family friend who is a doctor to come in and get the ball rolling. Unbelievable! I pity patients who have no one to be an advocate for them.

TPB of NC 6:50AM March 10, 2011