Where to Turn for Immediate Medical Care
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Redirecting to Primary Care Will Improve Health Care Quality
The open-door policy of ERs and a primary care system plagued with a provider shortage and low reimbursement rates are indeed sending more and more patients – many of whom have insurance – to the ER for non-urgent conditions. These non-urgent ER visits lower health care quality while driving up costs – ER visits cost two to five times more than primary care visits – and must be redirected to primary care settings. The New England Healthcare Institute (NEHI) and the Institute for Healthcare Improvement (IHI) have partnered to research and test strategies to do exactly that. Addressing this problem will eliminate wasteful health care spending and lead to better care.
Wendy Everett, ScD
President
New England Healthcare Institute
