I hope there is more in the book than how to save patients' time with less waiting in the waiting rooms. Medical errors, medication errors, and persistent hospital-borne infections from improper sanitation are totally different kinds of problems than those related to just-in-time management of the patients---as though they were factory inventory.
U.S. News's Avery Comarow has been editor of the America's Best Hospitals annual rankings since they first appeared in 1990. His reporting on clinical medicine, from the latest cholesterol guidelines to robotic surgery, has been driven by the question: What does this mean to patients? And that is the perspective he brings to his observations and commentaries on the increasing number of programs by hospitals and other healthcare providers to improve care and patient safety.
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