Regal Heights Healthcare & Rehabilitation Center

Health Inspections

Health Inspections 2
Health Deficiencies
This Nursing Home: 9
DE State Average: 13
U.S. Average: 6
DE Deficiencies Range: 2–29
Complaints & Incidents: 2
Updated April 18, 2013.

Our health inspections rating describes how well this home met health and safety standards for food preparation and other nursing-home activities in the latest three state inspections. Such inspections are conducted about every 15 months.

December 11, 2012 Health Inspection

Nursing Home Failed To:	Possible or Actual Harm	Residents Affected	Date Fixed
Store, cook, and serve food in a safe and clean way.	Low	Many	2/17/2013
Listen to the resident groups and act on their complaints and suggestions that affect resident care and life.	Low	Some	2/17/2013
Have a program that investigates, controls and keeps infection from spreading.	Low	Some	2/17/2013
Provide care for residents in a way that maintains or improves their dignity and respect in full recognition of their individuality.	Low	Some	2/17/2013
Maintain drug records and properly mark/label drugs and other similar products according to accepted professional standards.	Low	Some	2/17/2013
Ensure each resident receives an accurate assessment by a qualified health professional.	Low	Few	2/17/2013
Make sure that special or therapeutic diets are ordered by the attending doctor.	Low	Few	2/17/2013
Give the right treatment and services to residents who display physical or psychosocial problems adapting to changes in circumstances.	Low	Few	2/17/2013
Ensure that each resident's 1) entire drug/medication regimen is free from unnecessary drugs; and 2) is managed and monitored to achieve highest level of well-being.	Low	Few	2/17/2013

June 22, 2011 Health Inspection

Nursing Home Failed To:	Possible or Actual Harm	Residents Affected	Date Fixed
Store, cook, and serve food in a safe and clean way.	Low	Many	8/24/2011
Provide housekeeping and maintenance services.	Low	Some	8/24/2011
Ensure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.	Low	Some	8/24/2011
Develop a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.	Low	Few	8/24/2011
Allow residents the right to participate in the planning or revision of care and treatment.	Low	Few	8/24/2011
Ensure each resident receives an accurate assessment by a qualified health professional.	Low	Few	8/24/2011
Have a program that investigates, controls and keeps infection from spreading.	Low	Few	8/24/2011
Make sure that a working call system is available in each resident's room or bathroom and bathing area.	Low	Few	8/24/2011
Provide necessary care and services to maintain or improve the highest well being of each resident.	Low	Few	8/24/2011
Maintain drug records and properly mark/label drugs and other similar products according to accepted professional standards.	Very Low	Some	8/24/2011
Give residents a notice of rights, rules, services and charges.	Very Low	Some	8/24/2011

August 14, 2009 Health Inspection

Nursing Home Failed To:	Possible or Actual Harm	Residents Affected	Date Fixed
Provide necessary care and services to maintain or improve the highest well being of each resident.	Low	Some	10/17/2009
Keep accurate, complete and organized clinical records on each resident that meet professional standards.	Low	Some	10/17/2009
Allow residents the right to participate in the planning or revision of care and treatment.	Low	Few	10/17/2009
Provide care for residents in a way that maintains or improves their dignity and respect in full recognition of their individuality.	Low	Few	10/17/2009
1) review the work of each nurse aide every year; and 2) give regular in-service training based upon these reviews.	Low	Few	10/17/2009
Provide activities to meet the interests and needs of each resident.	Low	Few	10/17/2009
Give or get x-rays and other tests in a timely manner to meet the needs of residents.	Low	Few	10/17/2009
Ensure that each resident who enters the nursing home without a catheter is not given a catheter, unless medically necessary, and that incontinent patients receive proper services to prevent urinary tract infections and restore normal bladder functions.	Low	Few	10/17/2009
Ensure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.	Low	Few	10/17/2009
Provide medically-related social services to help each resident achieve the highest possible quality of life.	Low	Few	10/17/2009
Try to resolve each resident's complaints quickly.	Low	Few	10/17/2009
1) hire only people with no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents.	Low	Few	10/17/2009
Develop a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.	Low	Few	10/17/2009
Assist those residents who need help with eating/drinking, grooming and personal and oral hygiene.	Low	Few	10/17/2009
Provide routine and emergency drugs through a licensed pharmacist and only under the general supervision of a licensed nurse.	Low	Few	10/17/2009
Ensure services provided by the nursing facility meet professional standards of quality.	Low	Few	10/17/2009
Provide housekeeping and maintenance services.	Very Low	Some	10/17/2009
Provide residents with private access to a telephone.	Very Low	Some	10/17/2009

December 11, 2012 Complaints & Incidents

Nursing Home Failed To:	Possible or Actual Harm	Residents Affected	Date Fixed
Give the right treatment and services to residents who display physical or psychosocial problems adapting to changes in circumstances.	Low	Few	2/17/2013
Provide care for residents in a way that maintains or improves their dignity and respect in full recognition of their individuality.	Low	Some	2/17/2013

August 20, 2012 Complaints & Incidents

Nursing Home Failed To:	Possible or Actual Harm	Residents Affected	Date Fixed
Ensure that residents are safe from serious medication errors.	Low	Some	11/15/2012
Keep accurate, complete and organized clinical records on each resident that meet professional standards.	Low	Few	11/15/2012
Have a program that investigates, controls and keeps infection from spreading.	Low	Few	11/15/2012
1) hire only people with no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents.	Low	Few	11/15/2012
Allow residents the right to participate in the planning or revision of care and treatment.	Low	Few	11/15/2012
Provide necessary care and services to maintain or improve the highest well being of each resident.	Some	Few	11/15/2012
Assist those residents who need help with eating/drinking, grooming and personal and oral hygiene.	Low	Few	11/15/2012
Ensure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.	Low	Few	11/15/2012
At least once a month, have a licensed pharmacist review each resident's medication(s) and report any irregularities to the attending doctor.	Low	Few	11/15/2012

February 24, 2012 Complaints & Incidents

Nursing Home Failed To:	Possible or Actual Harm	Residents Affected	Date Fixed
Make sure that a doctor approves a resident's admission in writing and that each resident remains under the care of a doctor.	Low	Few	5/22/2012
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.	Low	Few	5/22/2012
Keep residents' personal and medical records private and confidential.	Low	Few	5/22/2012
1) hire only people with no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents.	Low	Few	5/22/2012
Provide care for residents in a way that maintains or improves their dignity and respect in full recognition of their individuality.	Low	Few	5/22/2012
Allow residents the right to participate in the planning or revision of care and treatment.	Low	Few	5/22/2012
Provide necessary care and services to maintain or improve the highest well being of each resident.	Some	Few	5/22/2012
Ensure residents maintain acceptable nutritional status.	Low	Few	5/22/2012
Have a program that investigates, controls and keeps infection from spreading.	Low	Few	5/22/2012
Keep accurate, complete and organized clinical records on each resident that meet professional standards.	Low	Few	5/22/2012

October 11, 2011 Complaints & Incidents

Nursing Home Failed To:	Possible or Actual Harm	Residents Affected	Date Fixed
Provide necessary care and services to maintain or improve the highest well being of each resident.	Low	Few	11/21/2011

April 08, 2011 Complaints & Incidents

Nursing Home Failed To:	Possible or Actual Harm	Residents Affected	Date Fixed
Ensure that residents are safe from serious medication errors.	Some	Few	6/20/2011
Ensure services provided by the nursing facility meet professional standards of quality.	Low	Few	6/20/2011
1) hire only people with no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents.	Low	Few	6/20/2011

July 27, 2010 Complaints & Incidents

Nursing Home Failed To:	Possible or Actual Harm	Residents Affected	Date Fixed
Provide necessary care and services to maintain or improve the highest well being of each resident.	Low	Few	9/25/2010
Provide routine and emergency drugs through a licensed pharmacist and only under the general supervision of a licensed nurse.	Low	Few	9/25/2010

Note: Because of differences in calculation, all data may not match those shown on Nursing Home Compare, a website run by the federal Centers for Medicare & Medicaid Services. CMS has approved the U.S. News methodology.

Last updated April 18, 2013.