Hearts & Hands, Post Acute Care & Rehabilitation Center

Health Inspections

Health Inspections
1
Health Deficiencies
This Nursing Home: 12
CA State Average: 9
U.S. Average: 6
CA Deficiencies Range: 1–30
Complaints & Incidents: 5
Updated April 12, 2014.

This rating indicates how well this home has complied with standards for food preparation and other health-related activities in state inspections conducted approximately every 15 months. Results from inspections after the latest date shown below may be available at Nursing Home Compare.

February 20, 2013 Health Inspection

Nursing Home Failed To: Possible or Actual Harm Residents Affected Date Fixed
Ensure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.
Low
Some
3/21/2013
Store, cook, and serve food in a safe and clean way.
Low
Few
3/21/2013
Provide routine and emergency drugs through a licensed pharmacist and only under the general supervision of a licensed nurse.
Low
Few
3/21/2013
Provide necessary care and services to maintain or improve the highest well being of each resident .
Low
Few
3/21/2013
Properly care for residents needing special services, including: injections, colostomy, ureostomy, ileostomy, tracheostomy care, tracheal suctioning, respiratory care, foot care, and prostheses.
Low
Few
3/21/2013
Maintain drug records and properly mark/label drugs and other similar products according to accepted professional standards.
Low
Few
3/21/2013
Keep all essential equipment working safely.
Low
Few
3/21/2013
Hire a qualified dietician.
Low
Few
3/21/2013
Have a program that investigates, controls and keeps infection from spreading.
Low
Few
3/21/2013
Ensure that each resident's 1) entire drug/medication regimen is free from unnecessary drugs; and 2) is managed and monitored to achieve highest level of well-being.
Low
Few
3/21/2013
At least once a month, have a licensed pharmacist review each resident's medication(s) and report any irregularities to the attending doctor.
Low
Few
3/21/2013
Provide rooms that are at least 80 square feet per resident in multiple rooms and 100 square feet for single resident rooms.
Very Low
Some
3/21/2013

March 15, 2012 Health Inspection

Nursing Home Failed To: Possible or Actual Harm Residents Affected Date Fixed
Store, cook, and serve food in a safe and clean way.
Low
Many
4/19/2012
Develop policies and procedures for influenza and pneumococcal immunizations.
Low
Some
4/19/2012
Have a program that investigates, controls and keeps infection from spreading.
Low
Some
4/19/2012
Employ or obtain outside professional resources to provide services in the nursing home when the facility does not employ a qualified professional to furnish a required service.
Low
Some
4/19/2012
At least once a month, have a licensed pharmacist review each resident's medication(s) and report any irregularities to the attending doctor.
Low
Some
4/19/2012
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Low
Few
4/19/2012
Develop a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Low
Few
4/19/2012
Ensure services provided by the nursing facility meet professional standards of quality.
Low
Few
4/19/2012
Hire a qualified dietician.
Low
Few
4/19/2012
Keep accurate, complete and organized clinical records on each resident that meet professional standards.
Low
Few
4/19/2012
Maintain drug records and properly mark/label drugs and other similar products according to accepted professional standards.
Low
Few
4/19/2012
Provide housekeeping and maintenance services.
Low
Few
4/19/2012
Provide rooms that are at least 80 square feet per resident in multiple rooms and 100 square feet for single resident rooms.
Low
Few
4/19/2012
Reasonably accommodate the needs and preferences of each resident.
Low
Few
4/19/2012
Tell the resident or the residentâ’s representative in writing how long the nursing home will hold the residentâ’s bed in cases of transfer to a hospital or therapeutic leave.
Low
Few
4/19/2012

May 27, 2011 Health Inspection

Nursing Home Failed To: Possible or Actual Harm Residents Affected Date Fixed
Develop a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Low
Some
6/26/2011
Prepare food that is nutritional, appetizing, tasty, attractive, well-cooked, and at the right temperature.
Low
Some
6/26/2011
Store, cook, and serve food in a safe and clean way.
Low
Some
6/26/2011
Make sure menus meet the resident's nutritional needs and that there is a prepared menu by which nutritious meals have been planned for the resident and followed.
Low
Some
6/26/2011
Develop and implement policies for 1) screening and training employees; and the 2) prevention, identification, investigation, and reporting of any abuse, neglect, mistreatment and misappropriation of property.
Low
Few
6/26/2011
Provide care for residents in a way that maintains or improves their dignity and respect in full recognition of their individuality.
Low
Few
6/26/2011
Train all employees on what to do in an emergency, and carry out unannounced staff drills.
Low
Few
6/26/2011
Have a detailed, written plan for disasters and emergencies, such as fire, severe weather, and missing residents.
Low
Few
6/26/2011
Ensure that each resident's 1) entire drug/medication regimen is free from unnecessary drugs; and 2) is managed and monitored to achieve highest level of well-being.
Low
Few
6/26/2011
Ensure services provided by the nursing facility meet professional standards of quality.
Low
Few
6/26/2011
Provide necessary care and services to maintain or improve the highest well being of each resident .
Low
Few
6/26/2011
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Low
Few
6/26/2011
Quickly tell the resident's doctor the results of laboratory tests.
Low
Few
6/26/2011
Provide routine and emergency drugs through a licensed pharmacist and only under the general supervision of a licensed nurse.
Low
Few
6/26/2011
Have a program that investigates, controls and keeps infection from spreading.
Low
Few
6/26/2011
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Very Low
Many
6/26/2011
Make sure that doctors see a resident's plan of care at every visit and make notes about progress and orders in writing.
Very Low
Many
6/26/2011
Provide rooms that are at least 80 square feet per resident in multiple rooms and 100 square feet for single resident rooms.
Very Low
Some
6/26/2011
Ensure laboratory services, blood blanks and transfusion services provided on site meet requirements for certified laboratories; or have an agreement to obtain services from an offsite laboratory, that meets the same requirements.
Very Low
Some
6/26/2011

January 15, 2014 Complaints & Incidents

Nursing Home Failed To: Possible or Actual Harm Residents Affected Date Fixed
Provide necessary care and services to maintain or improve the highest well being of each resident .
Low
Few
2/5/2014
Ensure that residents are fully informed and understand their health status, care and treatments.
Low
Few
2/5/2014
Develop and implement policies for 1) screening and training employees; and the 2) prevention, identification, investigation, and reporting of any abuse, neglect, mistreatment and misappropriation of property.
Low
Few
2/5/2014
Develop a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Low
Few
2/5/2014
At least once a month, have a licensed pharmacist review each resident's medication(s) and report any irregularities to the attending doctor.
Low
Few
2/5/2014

January 07, 2014 Complaints & Incidents

Nursing Home Failed To: Possible or Actual Harm Residents Affected Date Fixed
Prepare food that is nutritional, appetizing, tasty, attractive, well-cooked, and at the right temperature.
Low
Some
1/30/2014
Make sure menus meet the resident's nutritional needs and that there is a prepared menu by which nutritious meals have been planned for the resident and followed.
Low
Some
1/30/2014
Keep all essential equipment working safely.
Low
Few
1/30/2014
Establish a governing body that is legally responsible for establishing and implementing policies for managing and operating the facility and appoints a properly licensed administrator responsible for managing the facility
Low
Few
1/30/2014

December 18, 2013 Complaints & Incidents

Nursing Home Failed To: Possible or Actual Harm Residents Affected Date Fixed
Have a program that investigates, controls and keeps infection from spreading.
Low
Few
1/16/2014
Allow residents the right to participate in the planning or revision of care and treatment.
Low
Few
1/16/2014

October 22, 2013 Complaints & Incidents

Nursing Home Failed To: Possible or Actual Harm Residents Affected Date Fixed
Properly hold, secure, and manage each resident's personal money which is deposited with the nursing home.
Low
Few
1/3/2014

September 04, 2013 Complaints & Incidents

Nursing Home Failed To: Possible or Actual Harm Residents Affected Date Fixed
Try to resolve each resident's complaints quickly.
Low
Few
9/20/2013
Quickly tell the resident's doctor the results of laboratory tests.
Low
Few
9/20/2013
Provide care by qualified persons according to each resident's written plan of care.
Low
Few
9/20/2013
Maintain drug records and properly mark/label drugs and other similar products according to accepted professional standards.
Low
Few
9/20/2013
Keep accurate, complete and organized clinical records on each resident that meet professional standards.
Low
Few
9/20/2013
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Low
Few
9/20/2013
Have a program that investigates, controls and keeps infection from spreading.
Low
Few
9/20/2013
Ensure that residents with limited range of motion receive appropriate treatment and services to increase range of motion or prevent further decrease in range of motion.
Low
Few
9/20/2013
Ensure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.
Low
Few
9/20/2013
Ensure services provided by the nursing facility meet professional standards of quality.
Low
Few
9/20/2013
Ensure residents maintain acceptable nutritional status.
Low
Few
9/20/2013

August 28, 2013 Complaints & Incidents

Nursing Home Failed To: Possible or Actual Harm Residents Affected Date Fixed
Properly hold, secure, and manage each resident's personal money which is deposited with the nursing home.
Low
Some
9/16/2013

August 07, 2013 Complaints & Incidents

Nursing Home Failed To: Possible or Actual Harm Residents Affected Date Fixed
Store, cook, and serve food in a safe and clean way.
Low
Few
9/13/2013
Keep all essential equipment working safely.
Low
Many
9/13/2013
Hire a qualified dietician.
Low
Many
9/13/2013
Have a program that investigates, controls and keeps infection from spreading.
Low
Many
9/13/2013

August 05, 2013 Complaints & Incidents

Nursing Home Failed To: Possible or Actual Harm Residents Affected Date Fixed
Exits that are free from obstructions and can be used at all times.
Low
Some
8/19/2013
Exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Low
Some
8/19/2013
Corridor and hallway doors that block smoke.
Low
Few
8/19/2013

July 26, 2013 Complaints & Incidents

Nursing Home Failed To: Possible or Actual Harm Residents Affected Date Fixed
Provide care for residents in a way that maintains or improves their dignity and respect in full recognition of their individuality.
Low
Few
7/31/2013

July 19, 2013 Complaints & Incidents

Nursing Home Failed To: Possible or Actual Harm Residents Affected Date Fixed
Try to resolve each resident's complaints quickly.
Low
Few
8/9/2013
Reasonably accommodate the needs and preferences of each resident.
Low
Few
8/9/2013
Provide rooms that are at least 80 square feet per resident in multiple rooms and 100 square feet for single resident rooms.
Low
Few
8/9/2013
Provide care for residents in a way that maintains or improves their dignity and respect in full recognition of their individuality.
Low
Few
8/9/2013
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Low
Few
8/9/2013
Ensure services provided by the nursing facility meet professional standards of quality.
Low
Few
8/9/2013
Develop a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Low
Few
8/9/2013

July 18, 2013 Complaints & Incidents

Nursing Home Failed To: Possible or Actual Harm Residents Affected Date Fixed
Keep residents' personal and medical records private and confidential.
Very Low
Some
Not Corrected
Ensure services provided by the nursing facility meet professional standards of quality.
Low
Few
Not Corrected

June 17, 2013 Complaints & Incidents

Nursing Home Failed To: Possible or Actual Harm Residents Affected Date Fixed
Tell the resident or the residentâ’s representative in writing how long the nursing home will hold the residentâ’s bed in cases of transfer to a hospital or therapeutic leave.
Low
Few
7/17/2013
Provide residents with private access to a telephone.
Low
Many
7/17/2013
Provide resident groups or resident family groups with private space to meet.
Low
Few
7/17/2013
Make sure each resident has 1) at least one window to the outside in a room; 2) a room at or above ground level; 3) adequate bedding; 4) furniture that meets the resident's needs; or 5) adequate closet space.
Low
Few
7/17/2013
Maintain comfortable sound levels.
Low
Few
7/17/2013
Let residents refuse treatment, refuse to take part in an experiment, or formulate advance directives.
Low
Few
7/17/2013
Give notice to the resident before a room or roommate change.
Low
Few
7/17/2013
Ensure that residents are fully informed and understand their health status, care and treatments.
Low
Few
7/17/2013

March 13, 2013 Complaints & Incidents

Nursing Home Failed To: Possible or Actual Harm Residents Affected Date Fixed
Provide care for residents in a way that maintains or improves their dignity and respect in full recognition of their individuality.
Low
Few
3/26/2013

February 20, 2013 Complaints & Incidents

Nursing Home Failed To: Possible or Actual Harm Residents Affected Date Fixed
Develop a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Low
Few
3/21/2013

January 25, 2013 Complaints & Incidents

Nursing Home Failed To: Possible or Actual Harm Residents Affected Date Fixed
Ensure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.
Some
Few
2/7/2013

January 18, 2013 Complaints & Incidents

Nursing Home Failed To: Possible or Actual Harm Residents Affected Date Fixed
Keep accurate, complete and organized clinical records on each resident that meet professional standards.
Very Low
Some
2/7/2013
Ensure services provided by the nursing facility meet professional standards of quality.
Low
Few
2/7/2013

December 05, 2012 Complaints & Incidents

Nursing Home Failed To: Possible or Actual Harm Residents Affected Date Fixed
Keep accurate, complete and organized clinical records on each resident that meet professional standards.
Low
Few
12/19/2012
Ensure services provided by the nursing facility meet professional standards of quality.
Low
Few
12/19/2012
Develop a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Low
Few
12/19/2012

November 20, 2012 Complaints & Incidents

Nursing Home Failed To: Possible or Actual Harm Residents Affected Date Fixed
Tell the resident or the residentâ’s representative in writing how long the nursing home will hold the residentâ’s bed in cases of transfer to a hospital or therapeutic leave.
Low
Few
12/15/2012

October 04, 2012 Complaints & Incidents

Nursing Home Failed To: Possible or Actual Harm Residents Affected Date Fixed
Ensure services provided by the nursing facility meet professional standards of quality.
Low
Few
10/30/2012

August 14, 2012 Complaints & Incidents

Nursing Home Failed To: Possible or Actual Harm Residents Affected Date Fixed
Develop and implement policies for 1) screening and training employees; and the 2) prevention, identification, investigation, and reporting of any abuse, neglect, mistreatment and misappropriation of property.
Low
Few
Not Corrected

June 25, 2012 Complaints & Incidents

Nursing Home Failed To: Possible or Actual Harm Residents Affected Date Fixed
Provide care for residents in a way that maintains or improves their dignity and respect in full recognition of their individuality.
Low
Few
Not Corrected
Develop and implement policies for 1) screening and training employees; and the 2) prevention, identification, investigation, and reporting of any abuse, neglect, mistreatment and misappropriation of property.
Low
Few
Not Corrected

June 19, 2012 Complaints & Incidents

Nursing Home Failed To: Possible or Actual Harm Residents Affected Date Fixed
Provide clean bed and bath linens that are in good condition.
Low
Some
Not Corrected

June 12, 2012 Complaints & Incidents

Nursing Home Failed To: Possible or Actual Harm Residents Affected Date Fixed
Provide care for each resident in a way that maintains or improves their quality of life.
Low
Few
Not Corrected

June 07, 2012 Complaints & Incidents

Nursing Home Failed To: Possible or Actual Harm Residents Affected Date Fixed
Develop a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Low
Few
6/20/2012

June 06, 2012 Complaints & Incidents

Nursing Home Failed To: Possible or Actual Harm Residents Affected Date Fixed
Provide care by qualified persons according to each resident's written plan of care.
Low
Few
6/20/2012

May 22, 2012 Complaints & Incidents

Nursing Home Failed To: Possible or Actual Harm Residents Affected Date Fixed
Provide care for residents in a way that maintains or improves their dignity and respect in full recognition of their individuality.
Low
Few
6/8/2012

May 17, 2012 Complaints & Incidents

Nursing Home Failed To: Possible or Actual Harm Residents Affected Date Fixed
Develop a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Low
Few
6/8/2012

April 04, 2012 Complaints & Incidents

Nursing Home Failed To: Possible or Actual Harm Residents Affected Date Fixed
1) review the work of each nurse aide every year; and 2) give regular in-service training based upon these reviews.
Low
Few
4/16/2012

February 23, 2012 Complaints & Incidents

Nursing Home Failed To: Possible or Actual Harm Residents Affected Date Fixed
Provide care for residents in a way that maintains or improves their dignity and respect in full recognition of their individuality.
Low
Few
3/30/2012
1) hire only people with no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents.
Low
Few
3/30/2012

October 13, 2011 Complaints & Incidents

Nursing Home Failed To: Possible or Actual Harm Residents Affected Date Fixed
Provide care by qualified persons according to each resident's written plan of care.
Low
Few
Not Corrected
Ensure that each resident's 1) entire drug/medication regimen is free from unnecessary drugs; and 2) is managed and monitored to achieve highest level of well-being.
Low
Few
Not Corrected
Ensure services provided by the nursing facility meet professional standards of quality.
Low
Few
Not Corrected
Develop a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Low
Few
Not Corrected

June 15, 2011 Complaints & Incidents

Nursing Home Failed To: Possible or Actual Harm Residents Affected Date Fixed
Provide care by qualified persons according to each resident's written plan of care.
Low
Few
7/21/2011
Ensure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.
High
Some
7/21/2011

Note: Because of differences in calculation, all data may not match those shown on Nursing Home Compare, a website run by the federal Centers for Medicare & Medicaid Services. CMS has approved the U.S. News methodology.

Last updated April 12, 2014.


Search Nursing Homes

Nearby Nursing Homes