Kensington Hospital

Patient Satisfaction

Were you satisfied with your stay? Here's what a sample of recent patients told this hospital when asked a series of questions. Almost 4,000 other hospitals now use the same survey, created by the federal government. Responses are posted on Best Hospitals and on the federal Hospital Compare page.

Average

How patients rated the hospital overall:

Highest or very high
58%
State Average
67%
National Average
70%
Low
42%
State Average
9%
National Average
8%
Average

Whether patients would recommend the hospital to friends and family:

Definitely
56%
State Average
68%
National Average
71%
Probably or definitely not
44%
State Average
5%
National Average
5%

Here's how the hospital did in other respects, compared with state and national averages:

Average

Nurses were courteous and respectful, listened carefully, and explained things clearly.

Always
56%
State Average
78%
National Average
78%
Sometimes or never
30%
State Average
4%
National Average
5%
Average

Doctors were courteous and respectful, listened carefully, and explained things clearly.

Always
67%
State Average
79%
National Average
81%
Sometimes or never
11%
State Average
5%
National Average
4%
Best

Patients got help from the staff as quickly as they felt they needed it.

Always
96%
State Average
66%
National Average
67%
Sometimes or never
4%
State Average
9%
National Average
9%
Average

Pain was well-controlled.

Always
41%
State Average
70%
National Average
71%
Sometimes or never
17%
State Average
7%
National Average
7%
Best

Patients' rooms and bathrooms were kept clean.

Always
100%
State Average
71%
National Average
73%
Sometimes or never
0%
State Average
9%
National Average
9%
Best

It was quiet at night around patients' rooms.

Always
100%
State Average
53%
National Average
60%
Sometimes or never
0%
State Average
13%
National Average
10%
Average

When patients were ready to leave, the staff discussed the help they would need and gave them written information about their recovery.

Yes
52%
State Average
84%
National Average
84%
No
48%
State Average
16%
National Average
16%

Data last updated September 2013.


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