North Shore University Hospital

Patient Satisfaction

Were you satisfied with your stay? Here's what a sample of recent patients told this hospital when asked a series of questions. Almost 4,000 other hospitals now use the same survey, created by the federal government. Responses are posted on Best Hospitals and on the federal Hospital Compare page.

Average

How patients rated the hospital overall:

Highest or very high
59%
State Average
61%
National Average
70%
Highest or very high
72%
State Average
61%
National Average
70%
Average

Whether patients would recommend the hospital to friends and family:

Definitely
62%
State Average
65%
National Average
71%
Definitely
77%
State Average
65%
National Average
71%

Here's how the hospital did in other respects, compared with state and national averages:

Good

Nurses were courteous and respectful, listened carefully, and explained things clearly.

Always
75%
State Average
74%
National Average
78%
Always
74%
State Average
74%
National Average
78%
Good

Doctors were courteous and respectful, listened carefully, and explained things clearly.

Always
77%
State Average
77%
National Average
81%
Always
76%
State Average
77%
National Average
81%
Average

Patients got help from the staff as quickly as they felt they needed it.

Always
59%
State Average
60%
National Average
67%
Always
60%
State Average
60%
National Average
67%
Average

Pain was well-controlled.

Always
69%
State Average
67%
National Average
71%
Always
68%
State Average
67%
National Average
71%
Average

The staff explained the purpose of all drugs and possible side effects before patients took them.

Always
58%
State Average
59%
National Average
63%
Always
54%
State Average
59%
National Average
63%
Average

Patients' rooms and bathrooms were kept clean.

Always
66%
State Average
68%
National Average
73%
Always
76%
State Average
68%
National Average
73%
Average

It was quiet at night around patients' rooms.

Always
39%
State Average
50%
National Average
60%
Always
50%
State Average
50%
National Average
60%

Data last updated September 2013.


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