Hospital for Special Surgery

Patient Satisfaction

Were you satisfied with your stay? Here's what a sample of recent patients told this hospital when asked a series of questions. Almost 4,000 other hospitals now use the same survey, created by the federal government. Responses are posted on Best Hospitals and on the federal Hospital Compare page.

Good

How patients rated the hospital overall:

Highest or very high
88%
State Average
61%
National Average
70%
Low
3%
State Average
12%
National Average
8%
Good

Whether patients would recommend the hospital to friends and family:

Definitely
92%
State Average
65%
National Average
71%
Probably or definitely not
1%
State Average
7%
National Average
5%

Here's how the hospital did in other respects, compared with state and national averages:

Good

Nurses were courteous and respectful, listened carefully, and explained things clearly.

Always
83%
State Average
74%
National Average
78%
Sometimes or never
3%
State Average
7%
National Average
5%
Good

Doctors were courteous and respectful, listened carefully, and explained things clearly.

Always
83%
State Average
77%
National Average
81%
Sometimes or never
4%
State Average
6%
National Average
4%
Average

Patients got help from the staff as quickly as they felt they needed it.

Always
69%
State Average
60%
National Average
67%
Sometimes or never
7%
State Average
14%
National Average
9%
Good

Pain was well-controlled.

Always
78%
State Average
67%
National Average
71%
Sometimes or never
5%
State Average
9%
National Average
7%
Average

The staff explained the purpose of all drugs and possible side effects before patients took them.

Always
66%
State Average
59%
National Average
63%
Sometimes or never
18%
State Average
23%
National Average
19%
Good

Patients' rooms and bathrooms were kept clean.

Always
79%
State Average
68%
National Average
73%
Sometimes or never
4%
State Average
10%
National Average
9%
Average

It was quiet at night around patients' rooms.

Always
56%
State Average
50%
National Average
60%
Sometimes or never
11%
State Average
16%
National Average
10%
Good

When patients were ready to leave, the staff discussed the help they would need and gave them written information about their recovery.

Yes
90%
State Average
82%
National Average
84%
No
10%
State Average
18%
National Average
16%

Data last updated September 2013.