What Patients Say
Were you satisfied with your stay? Here's what a sample of recent patients told this hospital when asked a series of questions. Almost 4,000 other hospitals now use the same survey, created by the federal government. Responses are posted on Best Hospitals and on the federal Hospital Compare page.
Average
How patients rated the hospital overall:
| Highest or very high |
|---|
49%
|
| State Average |
60%
|
| National Average |
68%
|
| Low |
|---|
21%
|
| State Average |
12%
|
| National Average |
9%
|
Average
Whether patients would recommend the hospital to friends and family:
| Definitely |
|---|
53%
|
| State Average |
64%
|
| National Average |
70%
|
| Probably or definitely not |
|---|
11%
|
| State Average |
7%
|
| National Average |
5%
|
Here's how the hospital did in other respects, compared with state and national averages:
Average
Nurses were courteous and respectful, listened carefully, and explained things clearly.
| Always |
|---|
62%
|
| State Average |
72%
|
| National Average |
77%
|
| Sometimes or never |
|---|
14%
|
| State Average |
7%
|
| National Average |
5%
|
Average
Doctors were courteous and respectful, listened carefully, and explained things clearly.
| Always |
|---|
72%
|
| State Average |
76%
|
| National Average |
81%
|
| Sometimes or never |
|---|
9%
|
| State Average |
6%
|
| National Average |
4%
|
Average
Patients got help from the staff as quickly as they felt they needed it.
| Always |
|---|
46%
|
| State Average |
57%
|
| National Average |
65%
|
| Sometimes or never |
|---|
26%
|
| State Average |
15%
|
| National Average |
10%
|
Average
Pain was well-controlled.
| Always |
|---|
55%
|
| State Average |
66%
|
| National Average |
70%
|
| Sometimes or never |
|---|
16%
|
| State Average |
9%
|
| National Average |
7%
|
Average
The staff explained the purpose of all drugs and possible side effects before patients took them.
| Always |
|---|
51%
|
| State Average |
57%
|
| National Average |
62%
|
| Sometimes or never |
|---|
28%
|
| State Average |
24%
|
| National Average |
20%
|
Average
Patients' rooms and bathrooms were kept clean.
| Always |
|---|
62%
|
| State Average |
67%
|
| National Average |
72%
|
| Sometimes or never |
|---|
13%
|
| State Average |
11%
|
| National Average |
9%
|
Average
It was quiet at night around patients' rooms.
| Always |
|---|
47%
|
| State Average |
49%
|
| National Average |
59%
|
| Sometimes or never |
|---|
22%
|
| State Average |
17%
|
| National Average |
11%
|
Average
When patients were ready to leave, the staff discussed the help they would need and gave them written information about their recovery.
| Yes |
|---|
69%
|
| State Average |
81%
|
| National Average |
83%
|
| No |
|---|
31%
|
| State Average |
19%
|
| National Average |
17%
|
Data last updated August 2012.
