SSM St. Joseph Hospital West

Patient Satisfaction

Were you satisfied with your stay? Here's what a sample of recent patients told this hospital when asked a series of questions. Almost 4,000 other hospitals now use the same survey, created by the federal government. Responses are posted on Best Hospitals and on the federal Hospital Compare page.

Good

How patients rated the hospital overall:

Highest or very high
76%
State Average
70%
National Average
70%
Low
3%
State Average
8%
National Average
8%
Good

Whether patients would recommend the hospital to friends and family:

Definitely
81%
State Average
70%
National Average
71%
Probably or definitely not
2%
State Average
5%
National Average
5%

Here's how the hospital did in other respects, compared with state and national averages:

Good

Nurses were courteous and respectful, listened carefully, and explained things clearly.

Always
84%
State Average
78%
National Average
78%
Sometimes or never
2%
State Average
4%
National Average
5%
Good

Doctors were courteous and respectful, listened carefully, and explained things clearly.

Always
84%
State Average
82%
National Average
81%
Sometimes or never
3%
State Average
4%
National Average
4%
Average

Patients got help from the staff as quickly as they felt they needed it.

Always
69%
State Average
66%
National Average
67%
Sometimes or never
7%
State Average
9%
National Average
9%
Average

Pain was well-controlled.

Always
73%
State Average
70%
National Average
71%
Sometimes or never
4%
State Average
7%
National Average
7%
Average

The staff explained the purpose of all drugs and possible side effects before patients took them.

Always
72%
State Average
63%
National Average
63%
Sometimes or never
15%
State Average
19%
National Average
19%
Good

Patients' rooms and bathrooms were kept clean.

Always
77%
State Average
73%
National Average
73%
Sometimes or never
5%
State Average
9%
National Average
9%
Average

It was quiet at night around patients' rooms.

Always
59%
State Average
60%
National Average
60%
Sometimes or never
11%
State Average
10%
National Average
10%
Good

When patients were ready to leave, the staff discussed the help they would need and gave them written information about their recovery.

Yes
90%
State Average
85%
National Average
84%
No
10%
State Average
15%
National Average
16%

Data last updated September 2013.


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