St. Vincent Williamsport Hospital

Patient Satisfaction

Were you satisfied with your stay? Here's what a sample of recent patients told this hospital when asked a series of questions. Almost 4,000 other hospitals now use the same survey, created by the federal government. Responses are posted on Best Hospitals and on the federal Hospital Compare page.

Good

How patients rated the hospital overall:

Highest or very high
76%
State Average
74%
National Average
70%
Low
8%
State Average
7%
National Average
8%
Average

Whether patients would recommend the hospital to friends and family:

Definitely
71%
State Average
73%
National Average
71%
Probably or definitely not
5%
State Average
4%
National Average
5%

Here's how the hospital did in other respects, compared with state and national averages:

Good

Nurses were courteous and respectful, listened carefully, and explained things clearly.

Always
84%
State Average
80%
National Average
78%
Sometimes or never
5%
State Average
3%
National Average
5%
Good

Doctors were courteous and respectful, listened carefully, and explained things clearly.

Always
88%
State Average
82%
National Average
81%
Sometimes or never
2%
State Average
4%
National Average
4%
Good

Patients got help from the staff as quickly as they felt they needed it.

Always
75%
State Average
70%
National Average
67%
Sometimes or never
7%
State Average
7%
National Average
9%
Good

Pain was well-controlled.

Always
81%
State Average
72%
National Average
71%
Sometimes or never
3%
State Average
5%
National Average
7%
Average

The staff explained the purpose of all drugs and possible side effects before patients took them.

Always
70%
State Average
64%
National Average
63%
Sometimes or never
23%
State Average
18%
National Average
19%
Good

Patients' rooms and bathrooms were kept clean.

Always
77%
State Average
76%
National Average
73%
Sometimes or never
3%
State Average
7%
National Average
9%
Average

It was quiet at night around patients' rooms.

Always
61%
State Average
60%
National Average
60%
Sometimes or never
14%
State Average
9%
National Average
10%
Good

When patients were ready to leave, the staff discussed the help they would need and gave them written information about their recovery.

Yes
85%
State Average
86%
National Average
84%
No
15%
State Average
14%
National Average
16%

Data last updated September 2013.


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