Mercy Medical Center Des Moines

Patient Satisfaction

Were you satisfied with your stay? Here's what a sample of recent patients told this hospital when asked a series of questions. Almost 4,000 other hospitals now use the same survey, created by the federal government. Responses are posted on Best Hospitals and on the federal Hospital Compare page.

Average

How patients rated the hospital overall:

Highest or very high
67%
State Average
75%
National Average
70%
Low
8%
State Average
6%
National Average
8%
Average

Whether patients would recommend the hospital to friends and family:

Definitely
70%
State Average
75%
National Average
71%
Probably or definitely not
5%
State Average
3%
National Average
5%

Here's how the hospital did in other respects, compared with state and national averages:

Good

Nurses were courteous and respectful, listened carefully, and explained things clearly.

Always
75%
State Average
81%
National Average
78%
Sometimes or never
4%
State Average
3%
National Average
5%
Good

Doctors were courteous and respectful, listened carefully, and explained things clearly.

Always
77%
State Average
84%
National Average
81%
Sometimes or never
4%
State Average
3%
National Average
4%
Average

Patients got help from the staff as quickly as they felt they needed it.

Always
56%
State Average
71%
National Average
67%
Sometimes or never
12%
State Average
6%
National Average
9%
Average

Pain was well-controlled.

Always
67%
State Average
71%
National Average
71%
Sometimes or never
7%
State Average
5%
National Average
7%
Average

The staff explained the purpose of all drugs and possible side effects before patients took them.

Always
60%
State Average
66%
National Average
63%
Sometimes or never
20%
State Average
15%
National Average
19%
Average

Patients' rooms and bathrooms were kept clean.

Always
68%
State Average
78%
National Average
73%
Sometimes or never
11%
State Average
5%
National Average
9%
Average

It was quiet at night around patients' rooms.

Always
61%
State Average
64%
National Average
60%
Sometimes or never
9%
State Average
7%
National Average
10%
Good

When patients were ready to leave, the staff discussed the help they would need and gave them written information about their recovery.

Yes
85%
State Average
86%
National Average
84%
No
15%
State Average
14%
National Average
16%

Data last updated September 2013.


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