Metropolitan Hospital of Miami

Patient Satisfaction

Were you satisfied with your stay? Here's what a sample of recent patients told this hospital when asked a series of questions. Almost 4,000 other hospitals now use the same survey, created by the federal government. Responses are posted on Best Hospitals and on the federal Hospital Compare page.

Average

How patients rated the hospital overall:

Highest or very high
48%
State Average
65%
National Average
70%
Low
27%
State Average
11%
National Average
8%
Average

Whether patients would recommend the hospital to friends and family:

Definitely
51%
State Average
68%
National Average
71%
Probably or definitely not
21%
State Average
8%
National Average
5%

Here's how the hospital did in other respects, compared with state and national averages:

Average

Nurses were courteous and respectful, listened carefully, and explained things clearly.

Always
67%
State Average
74%
National Average
78%
Sometimes or never
13%
State Average
7%
National Average
5%
Good

Doctors were courteous and respectful, listened carefully, and explained things clearly.

Always
75%
State Average
77%
National Average
81%
Sometimes or never
13%
State Average
7%
National Average
4%
Average

Patients got help from the staff as quickly as they felt they needed it.

Always
47%
State Average
61%
National Average
67%
Sometimes or never
30%
State Average
13%
National Average
9%
Average

Pain was well-controlled.

Always
64%
State Average
68%
National Average
71%
Sometimes or never
16%
State Average
9%
National Average
7%
Average

The staff explained the purpose of all drugs and possible side effects before patients took them.

Always
52%
State Average
59%
National Average
63%
Sometimes or never
35%
State Average
23%
National Average
19%
Average

Patients' rooms and bathrooms were kept clean.

Always
64%
State Average
69%
National Average
73%
Sometimes or never
18%
State Average
11%
National Average
9%
Average

It was quiet at night around patients' rooms.

Always
52%
State Average
58%
National Average
60%
Sometimes or never
19%
State Average
13%
National Average
10%
Average

When patients were ready to leave, the staff discussed the help they would need and gave them written information about their recovery.

Yes
73%
State Average
82%
National Average
84%
No
27%
State Average
18%
National Average
16%

Data last updated September 2013.


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