Which Best Hospitals Have Great (and Not So Great) Nurses
Patient satisfaction surveys weigh responses to requests, courtesy, and more
Posted October 20, 2009
Among elite centers in the U.S. News "America's Best Hospitals" rankings that reported patient satisfaction survey results for the year ended December 2008, the 10 percent below were judged best for nursing care. They had the highest percentages of patients who said their nurses were "always" courteous, listened carefully, and gave clear explanations.
| Hospital | % of Patients Whose Nurses Were "Always" Polite and Communicative |
|---|---|
| Mayo Clinic Hospital, Phoenix | 82% |
| New England Baptist Hospital, Boston | 82% |
| Mayo Clinic, Rochester, Minn. | 80% |
| University of Kansas Hospital, Kansas City | 80% |
| Brigham and Women's Hospital, Boston | 79% |
| Methodist Medical Center of Illinois, Peoria, Ill. | 79% |
| Poudre Valley Hospital, Fort Collins, Colo. | 79% |
| University of North Carolina Hospitals, Chapel Hill | 79% |
| Central DuPage Hospital, Winfield, Ill. | 78% |
| Christ Hospital, Cincinnati | 78% |
| Geisinger Medical Center, Danville, Pa. | 78% |
| Massachusetts General Hospital, Boston | 78% |
| Medical University of South Carolina, Charleston | 78% |
| Rush University Medical Center, Chicago | 78% |
| St. Elizabeth Medical Center, Edgewood, Ky. | 78% |
| St. Francis Hospital, Roslyn, N.Y. | 78% |
| Wake Forest Univ. Baptist Medical Center, Winston-Salem, N.C. | 78% |
| Average for all reporting hospitals | 74% |
Note: Hospitals with the same results are ordered alphabetically.
Among elite centers in the U.S. News "America's Best Hospitals" rankings that reported patient satisfaction survey results for the year ended December 2008, the 10 percent below were judged worst for nursing care. They had the highest percentages of patients who said their nurses "sometimes or never" were courteous, listened carefully, and explained clearly.
| Hospital | % of Patients Whose Nurses Were "Sometimes or Never" Polite and Communicative |
|---|---|
| St. Barnabas Hospital, New York | 26% |
| Mount Sinai Medical Center, Miami Beach, Fla. | 17% |
| Cleveland Clinic Florida, Weston | 13% |
| University Hospital, Newark, N.J. | 13% |
| Maimonides Medical Center, N.Y. | 12% |
| Beth Israel Medical Center, New York | 11% |
| Holy Cross Hospital, Fort Lauderdale, Fla. | 11% |
| Memorial Hermann-Texas Medical Center, Houston | 11% |
| St. Michael's Medical Center, Newark, N.J. | 11% |
| Harper University Hospital, Detroit | 10% |
| Mercy Hospital, Miami | 10% |
| Newark Beth Israel Medical Center, N.J. | 10% |
| New York Eye and Ear Infirmary | 10% |
| Sinai-Grace Hospital, Detroit | 10% |
| Tampa General Hospital | 10% |
| University of Illinois Medical Center at Chicago | 10% |
| Average for all reporting hospitals | 6% |
Note: Hospitals with the same results are ordered alphabetically.
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