They May Excel, But They're the Worst Hospitals for Patient Satisfaction
Patients surveyed give these hospitals, some of America’s best, a poor score overall
Posted October 20, 2009
Among elite centers in the U.S. News "America's Best Hospitals" rankings that reported patient satisfaction survey results for the year ended December 2008, the 10 percent below were rated worst overall. They had the highest percentages of patients who gave them a 6 or below (10=highest, 0=lowest).
| Hospital | % of Patients Who Rated Hospital 6 or Below Out of 10 Overall |
|---|---|
| St. Barnabas Hospital, New York | 33% |
| Mount Sinai Medical Center, Miami Beach, Fla. | 21% |
| Maimonides Medical Center, N.Y. | 20% |
| Aurora St. Luke's Medical Center, Milwaukee | 19% |
| Sinai-Grace Hospital, Detroit | 19% |
| Albert Einstein Medical Center, Philadelphia | 17% |
| Beth Israel Medical Center, New York | 17% |
| St. Michael's Medical Center, Newark, N.J. | 17% |
| Long Island Jewish Medical Center, New Hyde Park, N.Y. | 16% |
| Mercy Hospital, Miami | 16% |
| Sentara Leigh Hospital, Norfolk, Va. | 16% |
| Staten Island University Hospital, New York | 16% |
| Cleveland Clinic Florida, Weston | 15% |
| Hillcrest Hospital, Cleveland | 15% |
| University Hospital, Newark, N.J. | 15% |
| Average for all reporting hospitals | 10% |
Note: Hospitals with the same results are ordered alphabetically.
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